Customer Success Handbook

The best way to learn is to teach, so I figured why not go all in and work a bootcamp for people to learn the ins and outs of how to be good at Customer Success. Learning as I go! One of the key concepts that fascinates me is the commonalities between relationship based Customer Success, and marketing - particualrly the customer focused part of it.

WFH tips

There’s loads of articles and videos out there about how to best work from home. I learned a lot about what works for me whilst I was working remotely for 2/3 years. Besides the obvious tips around your desk set up (it’s probably too late to change that too much...

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The importance of using Plain English when you write

Something we’ve been working on a lot at Taxi for Email recently is the importance of using Plain English. I'm going to dive into what this means, and how this can help you.

So what is Plain English? The Plain English Campaign define it as “…a message, written with...

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Why is empathy important?

Empathy is important for a huge number of different roles in a company. From the support team, dealing with difficulties customers are having with the product, through to the designers and makers creating the product, having empathy is super useful.

However, how many people actually have empathy with the...

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