MessageBird/Taxi for Email

2018 - present

I have had a number of roles at MessageBird and Taxi for Email before being acquired. These roles have always been in the post-sales space, accountable for looking after existing customers. I've been a team leader, and transitioned into an IC since early 2022.

Account Manager: 2023 -

Responsible for the commercial element and renewal process for existing customers in the UK and Nordics across all MessageBird products.

Lead Customer Success Manager, Taxi for Email: 2022 - 2023

Accountable for ensuring all Taxi for Email customers globally achieved success with the Taxi for Email product, including onboarding, QBRs and also responsible for the commercial element of renewals.

Customer Success, Support and Education Team Manager @ Taxi for Email: 2018-2022

Headed up the team that looked after all customers post-sale. We were responsible for onboarding, frontline support, documentation and renewals, as well as the general day-to-day management of the customer relationships.

Extra credits

Article: Taxi for Email and your Email Service Provider
Article: 5 ways taxi for Email improces email creation for Salesforce Marketing Cloud
Qualification: MEDDPICC Masterclass V2
Qualification: Product-Led Growth Certified

There's lots I can't share publicly, so feel free to reach out to talk in more detail.

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© Ben Hubbard 2023